What is the difference between sales tax due and sales tax collected?

Error:

Cause:

Solution:

• Sales tax collected is pulled from the header of the customers order, this amount is what the customer actual paid.
• Sales Tax Due is what RFMS has calculated based off of the set up in store codes and city list.

Details:

Sales Tax Due is based off the selection in the store codes and city file.

NOTE: To check the sales tax setting, go to Order Entry, File, Stores and Cities.

Sales Tax collected is the amount on the customers order in the header.

TIP: If the amounts for these are different on the Sales Tax report, sales tax was changed on the order.

EXAMPLE: The sales tax for the order above is $500, same order header now shows $300. When viewing the Sales Tax Report below the sales tax collected shows $300 and sales tax due is $500.

Symptoms:Where is sales tax collected and sales tax due amounts pulled from on the Sales Tax Report.