If a payment processed through Cyncly Pay but the receipt failed to post to the order, the following steps should be taken for the selected order:
1 - Click Payment icon
2 - Select Credit Card register
3 - Enter payment amount under "Card" field
4 - Click OK
5 - Click "Post Receipt Only"
6 - Click OK
RFMS will provide a warning message that this will post a receipt to the order without processing the credit card. Click YES.
RFMS will prompt for the fees associated with the payment. This can be found by going to pay.cyncly.com. Click on the payment and view the Fee on the left (see below):
Enter the Fee in RFMS and click OK.
A video summary can be viewed below in the mp4 below:
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