What to Know if You're Moving to Cyncly Pay from OnTop

If you are making a change from OnTop to Cyncly Pay please review this article to see what changes you should expect to see.

What will be different?

• When processing a payment a webpage will open to complete the transaction. This is true whether you you are using a terminal or manual entry
  

  Helpful videos for seeing this process: Taking Payment with Cyncly Pay

• A single receipt cannot be reprinted. You will need to print the receipt history by re-printing invoice. All payments that have been made will be listed there.
• Settlement time is not flexible. It has a set time of 11:00pm EST Monday-Friday.
• The Settlement Report is obtained through the Cyncly Pay web portal and not from within RFMS.
• An email is sent to specified users whenever there is a failed payment. (This is set up in Cyncly Pay web portal under Configurations>Manage account.)
• Credit card tokens are maintained through the Cyncly Pay web portal.
• Cyncly Pay uses two-day funding.

Do OnTop and Cyncly Pay have the same Reports?

The biggest change you'll see is with the Settlement Report. This report is an interactive screen within the Cyncly Pay web portal. Each transaction can be opened to a detailed view. The entire report can be downloaded to a CSV file.

An email that corresponds to batch reporting will be sent to whoever is listed under the email configuration section of the Manage Account Screen. This email will show the full dollar amount of the settlement.

For a more detailed look at Cyncly Pay reporting please see the article Cyncly Pay Reports.