System
Articles
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How to: Tell how many times an invoice has been printed
Error:Cause:Solution: Select printer, hover over acknowledgement. Times printed = 1. Each time printing an acknowledgement the invoice date can be entered. Each time this is done the system wil...
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Some job cost sheets show unit cost and others show gross cost when printing job cost sheet.
Error:Cause: The print job cost parameter screen has an option to choose the unit to print. This will stay as selected for each user until it is changed to the other option. Solution: Set all...
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Edit Commissions not available at job costing
>Utilities>System Options>Order Entry>Commissions Category-Configuration Type- Can be Global, Assigned or User Set this to yes to allow the user to adjust the commission amount at the time of jo...
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Trying to unjobcost an order and the unjobcost icon is greyed out.
Error:Cause:Month is closed the order was originally jobcosted in OR a finance charge has been applied to the order.Solution:Reopen the month the order was jobcosted in OR unpost finance charges.De...
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Overhead percent in System Options to apply to cost of material does not show up as a cost.
The Order already existed before the overhead percentage was created in System Option under the option Standard Overhead Margin Set Up. Older orders were not figured including the overhead percent...
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Please Specify a Unit for this Order Line
Error:Cause: Cannot Cut or Add Customer Order Line Solution: Go to: Order Entry , Utilities, Parameters, Public Parameters, Switches (Cont), Select Roll Unit in Item & Services Details: ...
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Error: Bad Store Code
To identify the exact record that's causing the issue, go to Accounting>Utilities>GL Utilities>Add/View/Edit Journal. Obtain an access code to access this section. Click Binoculars; select all Stor...
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Settings are not staying on the Gateway Importer Module
Error:Cause:The settings for the importer are based on the computer, not the database. Therefore, at a different computer for importing the products, the settings from the previous computer will ...
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Price Level Maps screen is blank.
Error:Cause:Option ALL in Store Map not checked.Solution:Go to File, Set up and Store Map, then check ALL. Details:Go to File, Set Up and Price Level Maps your screen is blank. Go to File, Se...
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I am unable to view all the web page icons for Gateway
Error:Cause:Compatibility with browser.Solution:Click the compatibility view button at the top of the web page. Details:The buttons to download and generate are not visible.Symptoms: