System
Articles
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Account Name Not Displaying
Error:Cause:Solution:The system is not displaying the name of the account on the screen when keying in account code. Run the following SQL statement to correct: Delete dbchanges Where Id = 412...
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Line Commission detail not showing on commission report.
Cause: Line commission detail not showing on commission report when all salespersons are tagged. One salesperson was posted as a additional commission on a claim.Details: Steps to find which salesp...
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Wrote a check out of one account and coded to new checking account. Does not show money in new.
Error:Cause:Coding a check to a bank account general ledger code does not do anything to that bank account balance.Solution:Code the check to a miscellaneous code. Go to new checking account and cl...
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Need a print out of journal batch entries only.
Error:Cause:Solution: Go to Accounting/File/General Ledger/GL Functions. Click on Print Journal. Untag print journal, tag all stores, tag all GL codes Check box for Batch Entries Only, Enter app...
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Attempting to unpost sales tax and getting No Criteria message
Error:Cause:When receiving this message there is a chance the date being used is incorrect. To find the date used when posting sales tax go through the following steps. Solution:To find out what da...
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Reconciled Bank Item in Error
Error:Cause: Item marked reconciled in error Solution: Highlight the record in the bank register, click the unclear a cleared check Icon Details: Symptoms:
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Ending Invoice Paid Date On Preliminary Commission Report greyed out
Error:Cause:Commission Parameters Switches set to DeliveredSolution:Select Commission Pay Type : Delivered & PaidDetails:Order Entry, Utilities, Commission, Parameter Switches, Commission Pay Type:...
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Error: Stop 500 Running Sales Tax Due Report.
Error:Stop 500Cause:Solution:Contact Software Support to receive a fix routine for this error. http://www.rfms.com/Support/HeatIncidentReport.aspx Details:Symptoms:
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Error: There were flagged payables with due date greater than xx/xx/xx. These flags will be removed.
Error:Error:There were flagged payables with due date greater than xx/xx/xx. These flags will be removedCause:Flagging AP's leaving existing flags with date greater than due date enteredSolution:Re...
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ATTENTION! Your STANDARD FILE IS UNBALANCED
Error:Standard File is UnbalancedCause: Closing Journal at Month End Solution: The Recurring journal entries appear to be balanced in the set up screen, but did not post to the journal correctly....