System
Articles
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Additional commissions not showing on commission report.
Error:Cause:Additional commission may have been printed and posted along with regular commission.Solution:Un post them run print and post for just additional commission.Details:Symptoms:
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What checks are used with RFMS?
Checks Deluxe Laser Check #DLM102 If you have existing check stock you can make adjustments in system to match the format. Preprinted forms from your local printer.
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Message INVALID STORE CODE when closing journal
Error:Cause: Invalid Store Code. Solution: Confirm a current, valid backup exists. Go to Accounting/Utilities/GL Utilities/Fix Null Stores Details:Symptoms:
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AR Statements are not printing all orders.
Error:Cause:Customer information was not imported from customer file.Solution:F8/Import the information from the customer fileDetails: Go to Order Entry, File and Customer Orders. Locate the or...
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Correct a non-sales deposit posted to the bank and coded to the wrong account code
Error:Cause:Used an incorrect general ledger code when making a deposit to the bank for a non sales income deposit.Solution:Post another deposit for non sales income with a negative amount using ...
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Unknown bank account appearing in Management Report, but not in RFMS program.
Error:Cause:Converting from version 9/DOS to version 10 might carry over an old bank account that is no longer in use and show on the management report. This bank account may show a balance, not on...
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Paid check from accounts payable, cannot find check in bank
Error:Cause:Paid accounts payable from incorrect bank account. Did not discover until searching in bank for check. Solution:Search for the accounts payable record by going to Accounting/File/Add/Ed...
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All journal entries tied to one batch number.
Error:Cause:Printed journal and see one side of a journal entry. Need to see where the other side is.Solution: Go to Accounting/File/General Ledger/View Journal. Click on the binoculars icon to fil...
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System Not Printing Statement for Selected Customer
Error:Cause:Customer name on the order does not match customer name in Customer File. Solution:Open each order, F8 the customer name in the Sold To box to reattach to the Customer File.Details:...
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Error: Check Number Error
Error:Check Number ErrorCause:While one function was writing checks, for example human resources, another function for example accounts payable was also writing checks and claimed the entered check...