Gateway - How to verify your packages are setup correctly to automatically import

This article is taken from the CCA website.  To get the most update version, please check the CCA website.

We have received several calls stating that some users have experienced difficulties importing packages from Gateway into RFMS. Please go into your Gateway 2.0 Importer and verify that your Gateway packages are scheduled to import properly.

Steps to verify:

1. Open the Gateway Importer and click on Schedule from the left-hand side.
2. Be sure that the Package Names listed here, match the Package Names found in Gateway on the My Data tab. 
3. If the Package Names do not match or if you cannot find the packages you are looking for, click Add at the bottom of the page and schedule a Package to be automatically imported.      

The Package Name “Private Branded/Private Labeled” no longer exists. If this is the only package you see importing and it does not say Private Labeled then please follow the steps above. You can also contact RFMS Support at 888-215-8665.