This is an up to date and complete list of known issues as well as their resolutions. If no resolution has been enacted the notice will read TBD. Not all issues will have a work around or a user fix. There may be the need to wait for the next version update to resolve an issue.
If you have any questions or concerns, please feel free to contact our support team.
| Case Number | Issue | Article Link/Fix | Version Reported/Resolved |
|---|---|---|---|
| No Current Issues in General Release 25.99. | No Current Issues in General Release 25.99. | No Current Issues in General Release 25.99. |
Please be aware of other Important Notices that may affect your experience. We recommend review of theses updates to stay informed:
Release Notes for Version 25 and Server-Side Releases – RFMS Help Desk
ATTENTION: Please check your Windows Operating System before installing updates.
Windows Server 2012 and Server 2012 R2 are NOT compatible with RFMS starting with version 25.2 and higher.
We strongly recommend against updating RFMS if using these OS versions as it can result in unexpected consequences, including inability to restart your RFMS Services. Please consult with your local technician if you do not know your server's operating system. Follow this link for our current RFMS System Specifications (Requirements/Specs) – RFMS Help Desk
| Case Number | Issue | Article Link/Fix | Version Reported/Resolved |
|---|---|---|---|
| 37535 | Based on feedback from v. 25.2 early-access users, we identified some performance issues for some when using O365 email integration. | Resolution provided in 25.99. | 25.2 Early Access/Resolved in 25.99 (Released 01/21/26) |
| 12043 | If Orphaned Inventory History is present from a prior Purge Item Inventory Routine, the Month End Inventory Balance Report is unable to calculate Item Inventory Values. The Summary page will not include the Item Inventory Value Line. | Contact rfms-help@cyncly.com to review solutions available. | 24.4.1.38865/25.1 |
| EOY | Canada E-file XML Validation error contains a "Check This Value" notice. | Send the XML file to rfms-help@cyncly.com for assistance from Development to correct the file. | 24.4.1/Resolved within individual systems |
| 12959/13161 | We've updated the Month-End Inventory Report to show accurate numbers when inventory is linked to orders that have credit memos or add-ons, and when inventory changes affect ERRM or Non-ERRM orders. | Fix to be included in coming update file | 24.4.1/25.1 |
| 14666 | We’ve updated the refund process to prevent double refunds if the payment was already disputed through the card company. | Fix to be included in coming update file | 24.4.1/25.1 |
| 14779 | Files are being erroneously marked as complete with 0-byte downloads leading to users not receiving files. | Fix to be included in coming update file | 24.4.1/25.1 |
| EOY | Canada EOY Form Generation CPP 2 Reporting - Not Included |
Update to Version 24.4.1.38958 | 24.4.0/24.4.1.38958 (Released 02/03/25) |
| 11088 | Backdating Month End Inventory Balance Report may contain inaccuracies based on specific conditions. | Important Notice: Potential Inaccuracies in the Month End Inventory Balance Report (Version 24.4.0 and 24.4.1) – RFMS Help Desk | 24.4.1.38865/24.4.1.38958 (Released 02/03/25) |
| 11016 | Written cents on the check is different than the amount of the actual check |
Update to version 24.4.1.38958 |
24.4.0/24.4.1 (Released 02/03/25) |
| 10868 | Potential inaccuracies in receipts Not Deposited Account Code (Journal Entries) when Ck # entered in RFMS Mobile | Important Notice: Potential Inaccuracies in the Receipts Not Deposited Account Code (Version 24.4) – RFMS Help Desk | 24.4.0/24.4.1.38958 (Released 02/03/25) |
| 10178 | Potential inaccuracies with the Month End Balance Report | Important Notice: Potential Inaccuracies in the Month End Inventory Balance Report (Version 24.4) – RFMS Help Desk | 24.4.0/24.4.1.38958 (Released 02/03/25) |
| 8842 | Commission Calculations were errant | Important Notice: Commission Calculation Issue in Version 24.3 – RFMS Help Desk | 24.3/24.4.1.38958 (Released 02/03/25) |
The Payroll Update 25.99 will enable automatic overtime reporting in Box 14; but the update to 25.99 it is not required to generate USA year-end forms or remain compliant for 2025 for those using version 23.99 or higher. Please review Release Notes for Version 25 and Server-Side Releases – RFMS Help Desk for more details.
The “Display Zero Available Inventory” system option directly affects how Smart Search results are returned, independently of using the Binoculars/Filter feature; only generating results containing zero available records when this system option is set to Yes.
Previously, users could perform a Smart Search, then select the Binoculars/Filter and check “Display Zero Available” without entering additional criteria, and the system would display all results matching the Smart Search entry. While this was preferred by many RFMS Core users, it caused issues with how records were displayed in the RFMS Mobile application.
When our Development Team reviewed the code, they found that the Smart Search logic was not fully honoring the system option settings. Correcting this inconsistency resolved the mobile display issue but also changed how the feature behaves in the core application.
At this time, reverting the behavior to match previous versions would reintroduce the display problems in the mobile app. Therefore, we recommend either:
- Setting the system option “Display Zero Available Inventory” to YES, or
- Using the Binoculars/Filter feature using the Fuzzy Search in the Style or Number field by placing % before and after the data to override the system option setting of No.
Some users report missing data/characters when uploading from the Worth Tricoder Model 5101 during a physical inventory count.
This is due to a Windows update that introduced changes impacting the character count upload speed, which is not supported in the prior model.
Worth released Tricoder Model 5150 which supports character count upload speed settings and our Development Team has successfully programmed and tested the new models to confirm resolution to the previously reported issues.
Please contact your Account Manager to obtain the latest Worth Tricoder Model 5150. Thank you!
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