Joanna Spicer
Articles
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General Ledger/Journal is being closed on another workstation - GL is Locked
Error: General Ledger/Journal is being closed on another workstation: usernameCause:When processing the General Ledger or Journal close, the system unintentionally shut down. The system will lock t...
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Release Notes for Version 25 and Server-Side Releases
ATTENTION: Please check your Windows Operating System before installing updates.Windows Server 2012 and Server 2012 R2 are NOT compatible with RFMS starting with version 25.2.We strongly recommend...
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Important Notice: Potential Inaccuracies in the Receipts Not Deposited Account Code (Version 24.4)
Overview:We’ve identified potential inaccuracies in the Receipts Not Deposited Account Code for version 24.4. This issue may impact report accuracy under specific conditions. Below, we outline the ...
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Exciting Changes in Accounting 24.3!
Cyncly is pleased to announce a significant enhancement in the 3rd quarter update, specifically designed to improve the user experience and operational efficiency of banking in RFMS. The most no...
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[INTERNAL] E-File 1099 CSV Troubleshooting Tips for Help Desk Analyst
Here are the requirements (obtained from a client): It is known that C is always defaulting to SSN for MISC (have not yet tested NEC). It is known that D and V defaulting to the dashes as if a ...
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Making Multiple Online Accounts Payable Payments
File>Accounts Payable>Check Writing Note: This does not apply to version 24.3+. For more information please see the article Exciting Changes in Accounting. On Line payments can be made in multi...
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Access code count number
To receive an access code from the Help Desk Portal, the access code count number is needed. The access code count number is the three-digit code to left of today's date. An example of the count...
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Downloading an Update from the Website
Go to portal.rfms.com Log in using Customer Number as Username. Note: If you have forgotten your username or password, please contact RFMS Support. Go to the Announcement section. Click on...
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How to Obtain Online Access Codes
As of January 1, 2018, access codes will only be issued through the following process: Go to portal.rfms.com and click on My Account. Log in using Customer Number as username, and enter the passwor...
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Recreated Record
How do Recreated Records happen? A recreated record occurs when a line is un-assigned from an Order and RFMS is unable to find a matching record in Inventory. Inventory will then insert the recr...